Privacy Policy

Last updated September 28, 2026

Booked (“we”, “us”) provides an AI receptionist that answers phone calls for home service businesses (“customers”). This policy explains what we collect and how we use it.

What we collect

• Account info from customers: email, password (stored hashed), business details, owner name and phone number.
• Call data from people who call a business that uses Booked: phone number (caller ID), what is said on the call as a text transcript, and details the caller shares to book a job such as name, service address and a description of the problem.
• Billing info is handled by Stripe. We never see or store full card numbers.
• Basic technical data such as IP address, used for security and rate limiting.

How we use it

To answer calls, book appointments, send the business owner alerts about their calls, show call history in the owner’s dashboard, bill customers, and keep the service secure. We do not sell personal information and we do not use call content to advertise to callers.

Calls and transcripts

Calls answered by Booked are transcribed so the business can see what was said and follow up on the job. The business that uses Booked controls its own call history and can ask us to delete it.

Text messages

Today, Booked sends job alerts as push notifications on the owner’s phone. Text alerts are coming soon. If you turn on text alerts when they launch, you agree to receive texts about your own calls and bookings. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out or HELP for help. Booked does not text the people who call your business. We do not share mobile numbers or text opt-in data with third parties for marketing.

Who we share it with

Service providers that run Booked for us: Cloudflare (hosting, database, speech and AI processing), Telnyx (phone calls, and text messages once text alerts launch), and Stripe (payments). Each only processes data to provide their service to us. We may disclose information if required by law.

Retention and deletion

We keep account and call data while an account is active. Customers can ask us to delete their account and call history at any time by emailing hello@usebooked.app.

Contact

Questions: hello@usebooked.app